Based in Austria, Rosenbauer International AG is the world’s leading manufacturer of fire fighting and crisis prevention technology and services. Developed in-house, the company has been marketing a software solution for operational support and command under the name EMEREC since 2010.
A diverse group of Rosenbauer customers use EMEREC: professional, company-based as well as voluntary fire departments, all of which are widely represented in the DACH region. EMEREC supports them from alerting to on-site access through providing relevant information during command operations.
MapTrip 112, infoware’s special navigation for emergency vehicles, is successfully integrated in Rosenbauer’s EMEREC software and assists emergency sevices.
The Austrian global market leader in fire-fighting technology soon realized that it could assist emergency services to get to the scene of the incident even faster. The company achieved this by incorporating a navigation system in its EMEREC operations management software. However, it is not easy to meet the requirements of the heterogeneous fire department structures of the DACH region.
In addition, the end users also expressed the need to possibly integrate local information. The navigation professionals of infoware GmbH from Bonn with their MapTrip 112 flashing lights and siren navigation software was identified as the matching partner. Meanwhile, about 30 % of EMEREC are supplied with the integrated special navigation system, with demand consistently growing.
Fire departments had been rather skeptical about navigation devices for a long time. One reason for this was that emergency personnel usually know their region and the corresponding routes quite well. Secondly, standard navigation systems are also not very helpful for deployment in situations such as these, because they only guide vehicles along standard routes. Also, the manual input of the target coordinates in each vehicle is tedious. When speed is essential, there is no time for that. But it is the younger emergency personnel in particular who are keen to use the electronic support, because they are used to dealing with apps and different devices.
“I think a good navigation system for emergency operations is a real help nowadays because it takes the pressure off the driver. We also notice that acceptance by fire departments is steadily growing.”
– Thomas Hartinger, Head of Telematics and Information Systems at Rosenbauer.
Deployment response times are set by law and complying with these laws is a top priority. With traffic constantly increasing, especially in high population density areas, special navigation offers real added value to emergency services.
It always guides the emergency vehicles along the best available route. To better meet the needs of the fire department in daily use, Rosenbauer and infoware have worked closely together to develop a number of useful additional features for MapTrip 112.
The control computer transfers the coordinates of the scene of the incident directly to EMEREC and automatically to all tablets on board of the individual vehicles. It also transfers the coordinates to the mobile devices of the individual emergency personnel. This saves time during deployment. The navigation starts automatically and the drivers are directed as quickly as possible to the scene of the incident, taking realtime traffic data into account. This also works via the smartphonebased EMEREC Mobile solution when the emergency services are alerted via their mobile device.
This expression is a direct translation of the original German expression and is often used in the local fire-fighting industry. It means that individual cities and regions use their own respective processes on how to execute deployment. This also applies to driving on certain roads.
How are new roads or roads not yet mapped taken into account? May fire trucks drive against the traffic in one-way streets? How big is the radius around the scene of the incident where fire trucks may do this? How does the city disseminate information about local short-term road closures?
“Each control center has the option to customize the navigation in EMEREC. infoware has developed some useful tools for this that we have fully integrated,”
– Hartinger reveals.
A data structuring process is used to integrate additional map data in the existing map data, such as access roads, new roads or even company premises. The constant synchronization between the central computer and the navigation system ensures that drivers without any knowledge of local conditions are guided as safely and quickly as possible to the scene of the incident.
The rules that apply to trucks do not necessarily apply to fire trucks. They can drive on certain roads closed to trucks, provided the dimensions of the vehicle allow it. Individual rules can also be defined for one-way streets and pedestrian zones to allow them to be used in case of emergency.
Road closures necessitated by temporary roadwork sites or events can be promptly entered by the dispatchers via the editor in EMEREC and synchronized in real time. At the time of deployment, the drivers have all the available updated traffic information and can concentrate entirely on the route itself and on the deployment data. can be promptly entered by the dispatchers via the editor in EMEREC and synchronized in real time. At the time of deployment, the drivers have all the available updated traffic information and can concentrate entirely on the ride itself and on the deployment data.