Customer service starts right at the the departure point
Getting a Service Technician on the road requires good planning How long will it take for him to be actually on-site? Which deadline comes closest with respect to the degree of urgency, but also takes into account the best route? And what timing can be given to the customer?
This is where professional navigation comes into its own: it is firstly oriented towards ergonomics: the driver should without any bother accept the route that has been planned in the back office and be able to use the navigation that is to be clearly provided using maps and oral instructions. The latest road traffic reports always help him to avoid delays. The back office should also be kept updated at all times regarding the actual arrival times; this is a major benefit for the quality of the customer service.
A sound and flexible navigation for distribution and service must satisfy a number of criteria: in addition to precise and reliable routing using the most suitable routes, real-time feedback from the driver and above all the seamless integration into the order management system are crucial issues.
Navigation for external services - that means for us: continuous process flow, better ergonomics and perfect connection to the industry solution. As a specialist in professional navigation in the B2B sector ,we fulfil your industry requirements - using sophisticated and easily integrated software modules,
We will be showing you how it works on 25th and 26th March 2015 at the Aachen Services Forum. This is because no customer-oriented performance system dedicated to providing smart service can afford to be without good navigation.